Official Memorabilia Santiago Bernabéu Stadium is a program designed by Real Madrid C.F. and Pursuit 3 Marketing Group S.L. to recover and recycle items reclaimed during the renovation of the Santiago Bernabéu Stadium and transforming them into unique collectible products. All available products will be offered exclusively through this official marketplace located at memorabilia.realmadrid.com and is the official channel that guarantees certified authenticity of each and every item.
The net proceeds raised from the Memorabilia program will go towards the sustainability of the Real Madrid Foundation's Education for Social Development and Social Inclusion projects, in its work with the integration of minors at risk of exclusion and socially disadvantaged groups that it carries out in 94 countries on five continents.
The Memorabilia program will make the items extracted from the renovation of the Santiago Bernabéu Stadium available to Socios, Madridistas Premium, Partners and fans from all over the world who join the Madridista community.
The main items which will be developed into products for sale through the marketplace will be the Santiago Bernabéu Stadium seats but there will also be available signage, pieces from the dressing room, VIP Area, Honor Box, players bench, decorative pieces and other objects that had some kind of use or function at the Santiago Bernabéu Stadium before its renovation.
Sales for seat products will be offered on a priority basis depending on your status within Real Madrid. Priority access buying windows will be communicated to each group in advance according to the following order:
Socios Abonados
Socios non Abonados
Madridistas Premium
Madridistas
Please watch for communications and refer to the marketplace here regarding specific details and dates. If you have any further questions please contact us filling the form at Customer Service or write an email to [email protected].
Yes, in the 4th purchase window all Socios and Madridistas Premium will be able to purchase up to 4 additional seats (5 in total). Also, from purchase window 5 any user will have no limit in the number of seats they can purchase.
No. During the seat purchase process, orders can only be made for a single seat at a time.
Yes. Real Madrid Socios Abonados and Socio non Abonados will enjoy the best advantages. Access here to discover your advantages.
Madridista Premium members enjoy the following advantages:
- Preferential access to seat purchase after Socios purchases.
- Special price of 199€ only for the purchase of the first seat without extras.
- Special prices with a benefit of up to 30%
- Payment plan in installments, available only for Spanish residents and up to a maximum of 600 €. See separate conditions.
Access with your Madridista Premium user to see your conditions in detail
Madridistas who are not Premium only receive a 5% discount on the price of the seats. Madridista Premium members receive price benefits and significantly better and priority access to purchase. Click here to become a Madridista Premium.
To purchase a seat you must be a Socio or belong to the Madridista community. Click here to become a Madridista. It’s free and only takes a minute.
Yes, you will be able to choose the seat you enjoyed in the 2019-2020 season, as long as your seat is available.
Due to renovation works at the Santiago Bernabeu Stadium, some seats have been removed in advance, changed location or were not correctly identified at the time of removal.
For these reasons, there are Socios Abonados who will not be able to purchase the seat they had in the 2019-2020 season. These cases will have preference, before any other group, to choose any other seat among the available seats.
We guarantee that any product purchased through the Official Memorabilia Santiago Bernabéu Stadium marketplace located at memorabilia.realmadrid.com is 100% authentic. All seat products offered for sale on this marketplace will be supported by a certificate of authenticity and come affixed with a tamper-proof hologram and QR code for further validation as to their authentic status.
Yes. If you are a Socio or a Madridista Premium you will be offered the opportunity to purchase a seat only.
All seats can be customized by choosing and adding any or all of the following elements:
- 7 customizable recycled plastic bases configurable in 6 different colors. One of the bases is suitable for wall hanging.
- Metal plate with the official Real Madrid shield in 3 different colors.
- Metallic identification plaque in 3 different colors to match the shield plate, with the seat location details and personalized by the user with name or text of choice and socio number if desired.
- An official book of the Santiago Bernabéu Stadium that also includes a certificate with the seat's authenticity guarantee.
If an ID Plaque option is selected for your seat base, you will be prompted to add a name, number or message of your choice to be inscribed, limited to a maximum of 40 characters. The specific seat location details (Zone, Section, Row, Seat numbers) will automatically be inscribed.
3D printed bases are produced using recycled PETG (polyethylene terephthalate glycol). Two types are used in particular: one from discarded medical material and the other from plastic recovered from the oceans. In this way, Real Madrid C.F. is contributing with this initiative to reduce the environmental impact of the renovation of the Santiago Bernabéu Stadium by reusing the more than 100 tons of plastic from the seats.
We will keep you promptly informed by email of the status of your order. The exact delivery date of your seat may vary and will depend on when your seat can be removed from the stadium and whether or not you have requested a customized seat base. Seat removal takes place during the summer of 2023 and until the end of the year. We will notify you when your seat has been removed and sent to the warehouse for cleaning and handling.
When your seat has arrived at the warehouse we will be able to better estimate the delivery date.
Depending on when the seat is extracted from the stadium and whether or not a custom seat base has been ordered, the delivery time of your order may vary.
No, you can’t group multiple seat purchases into the same shipment. Unfortunately, due to the complexity and unpredictability of the stadium seat removal process, we will be processing all orders individually and efficiently, in the order with which they are removed from the stadium.
No. Picking up your order from the warehouse is not permitted. The order will be sent by courier once the handling and customization process has been completed, if applicable.
Yes, we have a tailor-made financing plan. When your seat leaves the stadium, we will send you an email informing you of the options you have to complete payment for your seat, including a financing option of 6 equal payments. Only available for Spanish residents and orders up to a maximum of 600 €. Details and all applicable terms and conditions can be found here.
You will receive an email when your order has been shipped for final delivery. For any queries about the status of your order, please contact us through the form located in the Customer Service section of the Memorabilia website, or by sending an email to [email protected] indicating the order number, Socio or Madridista Premium number, first name and surname of the customer and a contact telephone number.
Yes, we ship internationally to almost all countries with the exception of some countries listed in the terms and conditions. See our Terms and Conditions for more information
The customer is responsible for paying any duties or taxes applicable to their country.
During the checkout process and before payment is made, the final shipping price is indicated based on the total weight/volume of the seat product and the delivery address provided
For any inquiry regarding the status of your order (processing, customization, payment, financing, shipping, etc.) you can contact us through the form located in the Customer Service section of the Memorabilia website or send an email to the email address [email protected]
indicating the order number, Socio or Madridista Premium number, first and last name of the customer and a contact phone number.
Once your seat has been removed from the stadium, no exchanges, refunds or returns will be accepted. You will be entitled to a partial refund of your deposit as long as the seat has not yet been extracted from the stadium and depending on the time elapsed since the reservation. Refer to the Terms and Conditions to learn more about the refund policy of the deposit.
You can cancel your order as long as you have not received the email informing you that your seat is ready to be shipped and we claim payment for the outstanding amount.
By canceling your order, you waive your purchase and lose your right to the chosen seat that will be made available to other buyers.
You will not receive a deposit refund unless you are within the time frame for refunds, but you will not receive any further charges for this order. Please refer to our Terms and Conditions for more details.
Any request for order cancellation must be made through the form in the Customer Service section of the Memorabilia website, or by sending an email to [email protected]
indicating the order number, Socio or Madridista Premium number, name and surname of the applicant, and a contact phone number.
No. We do not accept exchanges or returns of orders. Seats are used items so the return policy that applies in these cases is the one that corresponds to the sale of second hand items. Unless for reasons stated within the Return Policy (Section 24) of our Terms and Conditions, all sales are deemed to be final.
The images of the seats were taken during the stadium renovation work. All seats will undergo a thorough cleaning and disinfection process prior to delivery.
You should keep in mind that the seats are considered second-hand items, they have been used for several seasons at the Santiago Bernabeu Stadium, have been outdoors for some time and may have minor imperfections typical of their intended use. However, if you receive a damaged or broken item due to the shipping process, please contact us by filling out the form you at the Customer Service section of the Memorabilia site or write to [email protected]
indicating the order number, Socio or Madridista Premium number, first and last name of the customer and a contact telephone number.
Yes, it is the customer's responsibility to keep all account details up to date, including their contact, shipping and billing information within your Profile on the official Memorabilia marketplace.
If you believe that an update has been made late and may affect an order you have in progress, please send us an email to [email protected] indicating the order number, Socio or Madridista Premium number, first and last name of the customer and a contact phone number.
How does it work?
You can use the credit card saved at your profile or change it for other payment details before checkout.
Preserve the memories of the iconic Santiago Bernabéu Stadium's history with this 40 page booklet capturing the greatest moments in its 75 years of existence. Go on a journey through the decades by means of photographic images and descriptions of the events which have shaped its legendary history, from its inauguration in 1947 to its magnificently renovated transformation to be completed in 2023.
The booklet comes in a cover with a pouch containing the Authentication Certificate and measures 24.5 x 16cm.
Payment options
When your seat product is in the final stages of being prepared for shipping from our warehouse, we will notify you by email (typically 14 days in advance of the estimated warehouse shipping date) communicating your options to complete the balance owed for your purchase, including by credit card or a payment plan which will be provided and linked through a 3rd party service, comprising of six (6) equal payments (without interest) up to a maximum of 600€ financed per order. The amount of the balance owing for each seat order will be the original purchase price less the original deposit.
You can find all the details about our payment options in our Terms and Conditions.
Commemorative book
Preserve the memories of the iconic Santiago Bernabéu Stadium's history with this 40 page booklet capturing the greatest moments in its 75 years of existence. Go on a journey through the decades by means of photographic images and descriptions of the events which have shaped its legendary history, from its inauguration in 1947 to its magnificently renovated transformation to be completed in 2023.
The booklet comes in a cover with a pouch containing the Authentication Certificate and measures 24.5 x 16cm.
Important!
All seats will not be available for production and delivery until they are removed from the stadium. Your seat removal date depends on the stadium renovation schedule as determined by Real Madrid.
Once your seat has been removed from the stadium we expect it could take as many as 180 days to fulfill your order, depending on the production required to meet your customization preferences, if any. Updates will be provided to you by email.
